The results of data analysis showed that in general the academic services received by STAHN Mpu Kuturan Singaraja postgraduate students were satisfactory. The five service dimensions that become indicators of student satisfaction are: the reliability dimension, the Responsiveness dimension, the Assurance dimension, the Empathy dimension and the Tangibles dimension. This study used a quantitative descriptive design. The fluctuation of public interest in entering postgraduate is also the reason for the importance of this research. Thirty-five students in the first batch, increased to 52 students in the second batch then dropped to 39 students in the third batch, and dropped again to 23 students in the fourth batch. In addition, the high fluctuation of public interest to study in postgraduate studies is also a consideration for this study. This issue is important to research in order to improve academic service management in the STAHN Mpu Kuturan Singaraja postgraduate program. This study raised the issue of the academic service satisfaction index of STAHN Mpu Kuturan Singaraja postgraduate students. Sekolah Tinggi Agama Hindu Negeri Mpu Kuturan SingarajaĪcademic Service Satisfaction Index, Service Improvement Abstract
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